Cancellation policy

We hope you will never need to cancel your appointment at Victory; but should something vital crop up, please give us as much notice as you can.  While we really would hate to have to charge you, it's also extremely important to us to be fair to our therapists whose time is wasted by cancellations.

We will accept cancellations without penalty if you give us more than 24 hours' notice; however without that notice, the following charges apply:

  • Cancellation within 24hrs of appointment - 75% fee required
  • However, if appt is re-booked at time of cancellation - 50% fee required
  • Missed Appointments without any notice - Full fee required

Exceptional cancellation circumstances may be considered at the discretion of the practice.