We like to think that when you come to Victory, you’re getting something different from standard physiotherapy. And judging by the number of people who stick with us for treatment and recommend us to their friends and colleagues, and by the number of therapists and medical consultants who refer patients to us, we’re not wrong. But what are we doing that’s so different?
First of all, we spend a lot more time with you than you’ll get at most clinics. Our assessment sessions are 90 minutes long, which allows us to have a really in-depth discussion and a thorough look at your whole body, to work out where your problem is coming from, and the best way to help you. (Of course, if your case turns out to be straightforward, then we can start treatment right away; but as most of our patients are quite complex, it gives us time to be able to look at you properly without being rushed.) Our follow-up sessions are also at least an hour long. That’s because, if you have a standard half-hour session, you’ll probably spend 5-10 minutes in discussion at the start, 5-10 minutes recapping, getting dressed and rebooking at the end, and only 10-15 minutes having actual treatment. But with a 60-minute session, you’ll get 40-45 minutes of treatment time, which is a lot more efficient and allows us to get a lot more done.
Emphasis on health
Most physiotherapists, with the best will in the world, will only have the time (and/or the training) to focus on your musculoskeletal system – your bones, joints and muscles. Don’t get me wrong – that is important. But if you’re not feeding your muscles properly, if you’re stressed out and not sleeping – this will affect your ability to heal and to stay healed. That’s why I created the Health & Performance Pyramid, so that we look first at your tissue health and inflammation, and *then* at your musculoskeletal system. We also have training and experience working with other systems – for example the craniosacral and visceral systems – which also impact on your musculoskeletal system, so the treatment you get with us is very holistic and thorough.
Treating the cause, not just the symptoms
For argument’s sake, say it’s your knee that hurts. Most physiotherapists are trained to examine your knee – how well it bends and straightens, whether there’s damage to ligaments or cartilage, how flexible your muscles are. They’ll find the structure that hurts (ligament, bone, muscle) and then treat that to help it feel better.
The problem is that if all you do is treat the symptoms, the problem is likely to come back once you stop treating it.
So, at Victory, we assess your whole body to look for where the problem is coming from – very often, your knee won’t be the cause – it’ll be compensating for a problem in your foot, hip, pelvis, thorax or even shoulder. The average physiotherapist doesn’t know how to assess for the underlying cause (or the “driver” as we call it); but we use techniques pioneered by Diane Lee in Vancouver to help us work out why you’ve got the problem – and then to help us work out how best to treat it.
Once you’ve seen one of our physios, then barring mishaps, you’ll stick with the same physio all the way through your course of treatment. This allows us to maintain maximum continuity and efficiency, so that you don’t have to keep explaining your problem to different people. If we need extra hands or eyes, then with your permission we might bring another therapist into the room to help out, but your physio is your physio.
This extends beyond your treatment session – if you need to contact your therapist between sessions, then just email us, and we’ll be happy to help.
Once you’ve had your assessment, we’ll work out a treatment plan that, if appropriate, will be over several sessions. And once we’ve agreed that plan with you, we’ll ask you to commit to it up front and see it through. While most clinics will offer a “pay as you go”, pop-in service, we we want to make long term changes to your brain and body, and this normally needs several sessions for the changes to really become permanent. Think of it as a course of antibiotics – you may start to feel better after a few days of taking the tablets, but unless you finish the course of treatment, the problem might come back. We want your treatment at Victory to be thorough, and for the results to last.
At Victory, we’re a solid team, from administrators to therapists. Our focus is always on doing the best we can to help you. You simply won’t get a grumpy receptionist on the end of the phone – it’s just not who we are. Our cheerful and friendly front of house team will dry and warm your coat on a soggy day, and remember how you take your tea.
After a course of physiotherapy, we’re likely to refer you onto our rehabilitation team to help you consolidate your new, improved movement habits, as this again will help you to make the long-term changes you need, and to build up the strength and flexibility that will give you spare capacity in your system to keep you robust.
And if you need more help than we can provide in-house, then we’ll be delighted to collaborate with, or refer you on to, one or more of our wide network of doctors and therapists; and we’ll keep the communication going so that you get as joined-up a service as we can provide.
So… how does that sound? Hopefully it sounds just like what you’ve been looking for… and if that’s true, then why not give us a call on 0207 175 0150, so that we can get started!